Beware of duct cleaning scams
How it looks like?
Scams can come in many shapes or forms. For instance: have you ever got an email from an unknown sender? Perhaps you have gotten a phone call from a number that you don’t recognize. Or maybe, you’ve been approached or have seen an online coupon that seems just too good to be true. Duct cleaning scams come in all variations, and it is important to know how to identify them.
If you get scammed or if you choose the wrong vendor, you can not only loose money, but you can have your HVAC system damaged.
- The price is too good to be true: when you see those online discounts or coupons – keep in mind they are running a business. And like most businesses, they have costs. The typical costs associated to running a duct cleaning business include: insurance, vehicle, equipment, staff, and gas. You should note, that the average job for an average 4 bedroom home takes about 3-4 hours. This should give you a ball park on how much a quality job actually costs.
- It’s only 30 Minutes: if they tell you the job will only take 30 minutes, then you know it is a scam. For duct cleaning to be properly done, it takes a lot longer then that.
- There are extra fees: some duct cleaning companies will charge you extra fees without your permission. These fees can include for every vent, chemical sprays, and more…
- Their equipment looks sketchy: be sure to ask the customer about their duct cleaning equipment. Ask for the brand name and search it online to ensure it’s a reputable item and that it is actually commercial grade.
- They bait you with a low price and switch it once they arrive: they might tell you over the phone it’s only $60.00 – again keep in mind their costs. This price is way too good to be true.
You can avoid by asking the following questions:
- How much does your service cost on average? (this will tell you a ballpark on how much you might actually end up spending).
- What packages do most customers choose? (this will tell you what is actually entailed in the deal or promotion you are getting).
- Do you have insurance? Are all of your staff covered by WSIB? (can their employees show it to you onsite).
- Are you on HomeStars or Google Reviews? (typically you want to do some online research first, especially before you let them in your home).
- What extra fees or services do you provide? (this will tell you other services that they might try to upsell you on).
At the end of the day, business is business
At the end of the day, always remember that business is business. A lot of duct cleaning companies are out there to make money. Those that become successful in the long-term are successful because they have realized that by providing customers with exceptional service – their business will grow. Customers will continue to refer them, and hopefully do business with them every year. Duct cleaning companies who understand this business principle are the ones you want to do deal with. So be sure to ask them the right questions, and always remember that they have costs that they need to factor in when charging you.